Privacy Policy
This Privacy Policy describes how Lynn (Agent ID: GTJB04807), independent marketing coordinator promoting KSL Holdings Bhd projects on behalf of GT Nelson Realty Sdn Bhd (Company No. 1267053-H), supervised by REN 72881 Jane Liau, collects, uses, discloses, and safeguards your personal data when you visit this website or contact us regarding KSL property listings. We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA), Malaysia.
Information We Collect
When you interact with our website, contact form, or WhatsApp enquiry link, we may collect the following personal data:
- Identity Information — Full name, as provided in our enquiry form
- Contact Information — Phone number, email address, and WhatsApp number
- Property Preferences — Budget range, property type interest, preferred location, and any message you submit
- Communication Records — WhatsApp conversations, call logs, and email exchanges related to your enquiry
- Technical Data — IP address, browser type, pages visited, and referral source (collected automatically via analytics tools, if enabled)
Note: We do not collect sensitive personal data such as financial account details, NRIC/passport numbers, or health information through this website. Any such information required for official SPA or loan processes is handled directly by the relevant banks and solicitors.
How We Use Your Data
Your personal data is used solely to provide you with property advisory services. Specifically, we use it to:
- Respond to your property enquiries and send requested e-brochures or unit availability information
- Schedule property viewings, consultations, or virtual tours
- Provide updates on new KSL project launches, pricing changes, or promotions relevant to your stated interests
- Process your application or referral to the KSL Sales Gallery or relevant bank panels
- Comply with legal or regulatory obligations under Malaysian property laws
- Improve our website and communication channels based on general usage patterns
Marketing Communications: By submitting an enquiry or contacting us via WhatsApp, you consent to receive property-related updates from our team. You may withdraw this consent at any time by informing us via WhatsApp or email.
Disclosure of Your Data
We respect your privacy. Your personal data will only be shared in the following limited circumstances:
- KSL Holdings Bhd — As an authorized KSL marketing coordinator, we may submit your registration details to the KSL Sales Gallery for official unit booking purposes, with your knowledge and consent
- Panel Banks & Legal Firms — If you proceed with a purchase, your data may be shared with your chosen bank for loan processing or solicitors for SPA preparation
- GT Nelson Realty Sdn Bhd — Our registered agency, for internal record-keeping and compliance
- Regulatory Authorities — Where required by Malaysian law, LHDN, or court order
We do not sell, rent, or trade your personal data to any third-party marketers, advertisers, or data brokers.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Malaysian law. Specifically:
- Enquiry data (no purchase): retained for up to 12 months from last contact
- Completed transaction records: retained for 7 years in accordance with the Companies Act 2016
- Marketing opt-outs: processed within 14 business days
Once the retention period expires, your data will be securely deleted or anonymized.
Your Rights Under PDPA 2010
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Withdrawal of Consent — Withdraw consent for marketing communications at any time
- Limitation — Request that we limit the processing of your data in certain circumstances
To exercise any of these rights, please contact Lynn directly via WhatsApp at +6016-7708754 or by phone. We will respond within 21 days as required under PDPA.
Cookies & Website Tracking
Our website may use cookies and similar tracking technologies (e.g., Google Analytics, Facebook Pixel, Google Tag Manager) to understand how visitors interact with our site. These tools collect anonymized usage data and do not personally identify you unless you submit a form.
You may disable cookies via your browser settings, though this may affect some website functionality. We do not use cookies to serve third-party advertisements.
Third-Party Links
Our website contains links to third-party platforms including WhatsApp (Meta), Google Maps, and KSL Holdings official websites. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
Security of Your Data
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities in accordance with PDPA requirements.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.
Terms of Service
These Terms of Service ("Terms") govern your use of this website and the property advisory services provided by Lynn (Agent ID: GTJB04807), independent marketing coordinator promoting KSL Holdings Bhd projects on behalf of GT Nelson Realty Sdn Bhd (Company No. 1267053-H), supervised by REN 72881 Jane Liau. By accessing this website or contacting us, you agree to be bound by these Terms.
Nature of Services
We provide property marketing and advisory services for KSL Holdings Bhd projects in Johor Bahru and surrounding areas. Our services include:
- Providing information, e-brochures, and floor plans for KSL property developments
- Arranging and accompanying property viewings or gallery visits
- Guiding buyers through the booking, loan application, and SPA signing process
- Referring clients to panel banks, legal firms, and the KSL Sales Gallery
- Providing general market insights on the Johor Bahru and Iskandar Puteri property market
Important: We are an independent marketing coordinator, not a financial advisor, legal advisor, or valuation expert. Any advice provided is general in nature and based on available market information. You should conduct your own due diligence and seek independent professional advice before making any property purchase decision.
Authorization & Agency Disclosure
Lynn operates as an independent marketing coordinator promoting KSL Holdings Bhd projects on behalf of GT Nelson Realty Sdn Bhd under the following registration:
- Name: Lynn Liau
- Agent ID: GTJB04807
- Agency: GT Nelson Realty Sdn Bhd (1267053-H)
- Supervising REN: 72881 Jane Liau
- Developer: KSL Holdings Bhd
This website is operated independently by Lynn Liau and is not directly operated by KSL Holdings Bhd or GT Nelson Realty Sdn Bhd. Our authorization covers the marketing of KSL residential, commercial, and mixed-use developments listed on this website.
Pricing & Availability Disclaimer
All property prices, unit availability, floor plans, project timelines, and specifications displayed on this website are indicative and subject to change without prior notice.
- Prices shown reflect the developer's indicative pricing at the time of publication and may vary based on unit type, floor level, orientation, and prevailing market conditions
- Unit availability is not guaranteed until an official booking form and booking fee have been submitted to and accepted by the KSL Sales Gallery
- Completion timelines (VP dates) are as estimated by the developer and may be subject to revision
- Images, renderings, and show unit photographs are for illustrative purposes only and may differ from actual units
Always verify current pricing and availability directly with our team before making any financial commitment. We will provide you with the most up-to-date information from the official KSL Sales Gallery.
No Agency Fees for Buyers
As an authorized KSL marketing coordinator, our professional fees are paid entirely by the developer (KSL Holdings Bhd) upon successful completion of a property transaction. Buyers do not pay any commission or agency fees to us for purchases of primary KSL project units.
For subsale (secondary market) transactions, if any, separate fee arrangements will be disclosed in writing prior to engagement.
Website Use & Content
By using this website, you agree that:
- All content on this website, including project descriptions, images, brochures, and copy, is the property of KSL Properties by Lynn or its licensors and may not be reproduced without permission
- You will not use this website for any unlawful purpose, including misrepresentation of identity or fraudulent property enquiries
- You will not attempt to reverse-engineer, scrape, or extract data from this website using automated tools
- We reserve the right to update, remove, or restrict access to any website content at any time without notice
WhatsApp & Communication Consent
By clicking any "WhatsApp Us", "Get E-Brochure", or "Contact Now" button on this website, you consent to:
- Being contacted by our team via WhatsApp, phone call, or email regarding your property enquiry
- Receiving property information, e-brochures, price lists, and promotional updates relevant to your stated interest
- Your phone number being stored in our records for follow-up purposes
You may opt out of communications at any time by informing us via WhatsApp at +6016-7708754. We will process your opt-out request within 14 business days.
Limitation of Liability
To the fullest extent permitted by Malaysian law, Lynn Liau (GTJB04807) and GT Nelson Realty Sdn Bhd shall not be liable for:
- Any direct, indirect, or consequential loss arising from reliance on information provided on this website
- Any changes in property prices, project specifications, or completion timelines made by KSL Holdings Bhd
- Any delays, disruptions, or errors in website functionality
- Any loss arising from third-party links, platforms, or services referenced on this website
Our liability, in any event, shall not exceed the value of the professional services directly provided to you as documented in a signed agreement.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Johor Bahru, Malaysia.
Relevant applicable legislation includes but is not limited to:
- Housing Development (Control & Licensing) Act 1966 (HDA)
- Personal Data Protection Act 2010 (PDPA)
- Contracts Act 1950
- National Land Code 1965
- Real Estate and Housing Developers' (Control and Licensing) Act
Amendments to These Terms
We reserve the right to revise these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services following any changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at +6016-7708754 before proceeding with any enquiry or transaction.